Shipping policy

General

All orders are subject to availability. If the requested item is temporarily out of stock at the time of your order, we will notify you and inform you when we will be able to deliver it or, alternatively, we will refund the full amount of your order, depending on the original method of payment.

To ensure that your package is delivered correctly and that you receive it within the timeframe we advertise, please ensure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers and route information (where applicable) is essential to ensure timely delivery. For delivery address change requests, we are able to change the address at any time prior to dispatch of the order. We assume no responsibility for lost, misplaced or misdelivered shipments if the address provided is incorrect or incorrectly entered at the time of purchase.

Processing times

Unless exceptional circumstances prevent us from doing so, we make every effort to dispatch your order within one to three days (Monday to Sunday) of the date of your order.

Once your order has been shipped, the average delivery time is 5 to 10 days (Monday to Sunday). You will receive an e-mail with the tracking information you need to follow the progress of your parcel. You can also track your order directly on our website in the "Order tracking" section.

The delivery date may vary depending on factors such as the carrier's delivery practices, the delivery location, the delivery method and the items ordered. Items may also be shipped separately.

Shipping costs

We offer free shipping on all our products. There is no charge at checkout.

Cancellation

If you change your mind and wish to cancel your order, please contact us as soon as possible before your package is dispatched. If your order has already been dispatched, please refer to our refund policy at the bottom of the page.

Customer service

If you have a problem with your parcel, or if you need information, our customer service team is available to answer all your questions. You can contact us directly using the contact form at the bottom of the page, or by e-mail at info@a-vos-trousses.com.