We process and ship all orders within 1-3 days, with an average delivery time of 5-21 days. We will send you a multitude of emails throughout the progress of your order to keep you informed. You can follow the progress of your order in real time via our order tracking service, which you'll find directly at the bottom of the site.

We offer free shipping on all our products, whatever the value of your order.

Your order number is the number assigned to your purchase, and can be found on the confirmation email you receive immediately after placing your order. For example, it could be #1450.

If the tracking of your order is momentarily unavailable, there may be several reasons:

- It is too early to track the progress of your package, which will be available after a few days.

- The carrier has not updated the tracking information for your order.

- The e-mail address or order number you have entered is not correct. The e-mail address or order number you have entered is not correct, in which case an error message is displayed.

If the problem persists even several days after your order has been dispatched, please contact our customer service department at info@a-vos-trousses.com or directly via the contact form at the bottom of the site.

We ship to all countries. Please note that delivery times may vary depending on your location.

If you have made a mistake in providing us with your shipping details, please contact us immediately at info@a-vos-trousses.com or directly via the contact form at the bottom of the site so that we can make the necessary changes as quickly as possible before it is too late. Please note that if your order has already been shipped, we cannot change its address.

We do not offer other delivery options at this time. If you have a particular need that requires our attention, please contact our customer service department at info@a-vos-trousses.com.

We can only process one address per order. If you wish to receive your products at a different address, please place one order per delivery address.

If you have not received the item you ordered, please inform us at info@a-vos-trousses.com. Please include your order number, the item you ordered and a photo of the incorrect item received. This information will help us to process your request as quickly as possible and find a solution.

Your order may be dispatched in several packages to ensure rapid delivery. It is therefore possible that your entire order will be delivered via different parcels. In this case, you will receive a tracking number for each parcel, enabling you to follow its progress in real time. If an item is missing or if you notice a problem with the delivery of your parcel, please let us know at info@a-vos-trousses.com or directly via the contact form at the bottom of the site.

Once you have placed your order, an email is automatically sent to the email address you gave us at the time of your purchase. If, unfortunately, you have not received this email, please check your spam folder and the promotional tab. If even then it cannot be found, please contact our customer service department at info@a-vos-trousses.com or via the contact form at the bottom of the site.

We accept a multitude of payment methods:

- VISA

- MASTERCARD

- PAYPAL

- APPLE PAY

- AMERICAN EXPRESS

- SHOP PAY

À vos trousses has no access to your banking information when you make a purchase.
All transactions are secured by SSL encryption to protect payments and personal data. You can see the SSL certificate by the padlock next to the site url.

Your payment may be subject to 3D Secure verification, depending on your bank, which you will need to confirm using your phone in most cases.

You may only use one method of payment per order.

Refunds take an average of 5 to 10 days to appear on credit card statements. If even after this time your refund has not arrived on your account, please notify us at info@a-vos-trousses.com or via the contact form at the bottom of the site.

An invoice for your order is automatically sent to you immediately after your purchase. You can also find your invoice by logging into your account, in your order history. If you still can't find your invoice, please send an email to info@a-vos-trousses.com or use the contact form at the bottom of the site.

If a product or one of its variants is out of stock, please wait a few days before it becomes available again. You can contact us at info@a-vos-trousses.com or via the contact form at the bottom of the site to find out more about product availability.

Yes, all prices displayed on the store include VAT.

À vos trousses offers gift cards which you can find at the bottom of the site or by clicking on this link. The gift cards are offered in electronic form; choose the value you wish to receive a promotional code for that amount. Gift cards have no expiry date. If you have not received the confirmation e-mail with your gift card code, please contact our customer service department at info@a-vos-trousses.com or directly via the contact form at the bottom of the site.

To redeem your À vos trousses gift card, you must apply the code you received when you purchased your gift card on the confirmation email. Use this code when you arrive at the checkout to apply the reduction to the amount of your gift card.

The quality of our items is one of our priorities, we do not tolerate our customers receiving their orders in an inappropriate condition. If you receive one or more items in poor condition, please contact our customer service department at info@a-vos-trousses.com with one or more photos so that we can assess and negotiate with you the best possible solution.

We offer free delivery throughout the store, so that all our customers can benefit. However, we do not cover return shipping costs.

Refunds can only be made using the same payment method as the original purchase.

If you wish to return a product, please contact our customer service department at info@a-vos-trousses.com or via the contact form at the bottom of the site. Please indicate your order number and the reason for your return.

Exchanges and returns are possible for 30 days after receipt of your package. If you'd like to know more, you can find our returns and refunds policy at the bottom of the site or by clicking on this link.

Promotional codes must be used at the time of payment. You can benefit from all kinds of discounts by subscribing to our newsletter or by already being a long-standing customer.

You can create an account at checkout or simply by clicking on this link. If you encounter a problem creating your account, please contact our customer service department at info@a-vos-trousses.com or via the contact form at the bottom of the site.

Creating an account allows you to receive all kinds of promotions, the latest news and events. You'll also be able to place orders more quickly and access your previous purchase history. If you encounter any problems when creating your account, please contact our customer service department at info@a-vos-trousses.com or via the contact form at the bottom of the site.

If you wish to delete your account, please contact us at info@a-vos-trousses.com or via the contact form at the bottom of the site.

If you'd like to receive the latest news about the store, you can subscribe to our newsletter and follow us on social networks.

If you wish to unsubscribe from the newsletter, you can click on the "unsubscribe" button at the bottom of every email À vos trousses sends you. You can also contact us at info@a-vos-trousses.com or via the contact form below so that our customer service department can process your file manually.

If you have forgotten your password, click on "forgot password" on the login page and follow the instructions. If you have problems recovering your password, please contact us at info@a-vos-trousses.com or via the contact form at the bottom of the site.

Cookies are files we collect on the site to learn more about our customers' behavior. We use these cookies to improve the user experience and provide you with a unique experience. If you would like to know more, please consult our privacy statement at the bottom of the site or by clicking directly on this link.

You can keep your basket for a period of 2 weeks. After this period, your basket will be emptied automatically.

If you wish to delete all your data, please fill in the form at the bottom of the site. All your data will be deleted manually by our customer service department.

If you haven't found the answer to your question in our FAQ, please contact our customer service department at info@a-vos-trousses.com or via the contact form at the bottom of the site. Our team is on hand to answer all your questions, Monday to Saturday, 8am to 8pm.